I kept thinking it would improve; it didn't. I won't be back.
I have been to Ginger House a dozen times and and it is always the same. I am NEVER greeted, I have waited over 5 minutes for one cuppa (more than once), and recently called in an order for hot tea, so I could walk from work, grab a well-steeped cup of tea, add milk and go. I doubted it would be ready when I got there, which it wasn't; and so stood for a few minutes while tea steeped, added cream and left. I got a bit of cream on my purse, but no napkins at the cream station. When I went to counter I was rudely told I could find them at the cream station.
I've only eaten there twice and the sandwiches were light on meat and quality.
The worst service I've ever experienced!!! Anywhere! Ever!
I spent over 25 years working in food service, plus many more in customer service and retail. I learned outstanding customer service from the best.
Just a little place to stop and have something quick ice cream coffee tea quaint has a gift shop beside of it just to stop by off of the road old 21
Helpful hint: when you are finishing someone else's order when a customer approaches the counter, maybe say something like "Hello, I'll be right with you". instead of just glaring.
I tried to find out the correct address to visit. One says west main another says east main. I called to get the correct location and was told she could not give out that information. I laughed and said I’m just trying to visit the coffee shop. She hung up on me!!
EVERYTIME WE COME HERE IT TAKES 50 MINUTES TO GET OUR DRINKS. But it tastes good.
The help was very courteous and helped us with some questions we had about the area! And my chai latte and my husbands' mocha frappe were the best we have had anywhere!
Ginger House Coffee is a US Cafe based in Berlin, Ohio. Ginger House Coffee is located at 4860 E Main St, Berlin, OH 44610, USA.
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